Refund Policy

Effective Date: 14 November 2025

We want you to have the best shopping experience at Case Ista. Please read our Refund Policy carefully.

✔️ Returns & Refunds (Physical Products)

You may request a return or replacement only if:

  • You received a defective product

  • You received the wrong product

  • The product was damaged during delivery

You must contact us within 7 days of receiving the order.

To be eligible:

  • Item must be unused & in original packaging

  • Provide photos/video as proof

If approved, we will:

  • Replace the product or

  • Issue a refund to your original payment method

❌ Non-Refundable Situations

  • Change of mind

  • Wrong order placed by customer

  • Product damaged after use

  • Size/color issues (unless wrong product sent)

  • Sale/discounted items